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"There was no notice"; says frustrated residents after Lee County shut off their water for hours Tuesday

Boil water notice
Posted at 3:48 PM, Mar 11, 2024

Update: Thursday, March 14th

The boil water notice has been lifted.

Lee County says in part:
"Impacted area(s) of Overlook Drive and adjacent streets can resume normal water use"

Original Story:

Hundreds of people living in a south Fort Myers neighborhood spent much of their Tuesday without water service to their homes.

When Fox 4's crews showed up, many said what frustrated them most was how they found out about the outage.

Lee County Utilities was up early on Overlook Drive fixing a fire hydrant and broken valve.

However, some were prepared.

“Last night we went to Publix after dinner and just stocked up on a few gallons because obviously the dogs need to drink water too throughout the day," said Livia Bonwell, who lives near Overlook Drive.

On the other hand, many like Vanessa Kozacko said they were unaware of the outage until it was already shut off.

“I just arrived at my aunts' house and I found out I can’t even use the water and I’m kind of disappointed because she lets me study at her house and it's like how am I going to drink water or that sort of thing," said Kozacko.

The Lee County Government posted this on Facebook notifying residents.

"There was no notice"; says frustrated residents after Lee County shut off their water for hours Tuesday
"There was no notice"; says frustrated residents after Lee County shut off their water for hours Tuesday

However, many said they had not seen it. Lee County claims to have notified residents through "multiple channels," but many said they were not notified other than through the post on Facebook.

“I actually got a text from my mom yesterday that she saw it on Facebook and then it says a brief outage, which I guess it said from 9 to 3 and I’m like that’s not really brief,” said Bonwell. "There was no notice, just a Facebook post on an account that I didn’t even know existed so I guess that’s communication now.”

Lee County says people living on Outlook Drive and the side roads around it are expected to be on a boil water notice until Friday.