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Wells Fargo Customers in Southwest Florida nervous over glitch

Posted at 11:37 PM, Jan 18, 2018
and last updated 2018-01-18 23:40:38-05

Banking online instead of in person is supposed to make handling money easier. That wasn't the case for Wells Fargo customers on Thursday. When Four In Your Corner spoke with bank customers as they were rushing to check their accounts, one person mentioned their card hadn't been working. another customer said their account suddenly had "insufficient funds". 

One of the people Fox 4 spoke with was Stanley Bylidsky. He says that considering all the trouble Wells Fargo has had in the past, this latest mistake is one too many. 

"It's too often and it affects too many people and people can't go without money", he said. 

Wells Fargo did put out a statement addressing the issue. It said, 

"The issue we experienced with online bill pay has been resolved. On January 17, and internal processing error caused temporary double posting of some items, impacting some customers. The issue was corrected overnight, and customers should now see their correct balances. Any fees or charges that may have been incurred as a result of this error will be taken car of. We apologize for any inconveneince."

The statement wasn't enough for some customers who took to Twitter to voice their complaints about the way Wells Fargo handled the situation. Some were angry that that the bank didn't do enough to notify customers about the glitch. Others, like Anthony Watkins, are just hoping for a quick fix. 

"I figure a big bank like that's gonna straighten itself out or somebody's gonna straighten them out", he told Four In Your Corner.

For some, like Bylidsky, the most recent gaffe is enough for him to avoid Wells Fargo altogether.

He told Fox 4, "I wouldn't even go near Well Fargo right now".