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Residents want answers on mail service problems

Posted at 10:00 PM, Apr 25, 2018
and last updated 2018-04-25 22:38:31-04

Residents living in a Collier County neighborhood say they've had problems with their mail delivery service for more than a year.

Several neighbors say they've been getting each other's mail, or haven't received their mail at all at Tiburon at Esperanza, off Airport-Pulling Road.

"They sent medicare cards to me down here at Esperanza, I never received either card," said one woman, who didn't want to be identified.

Another resident, who would only give us his first name says he's a afraid of retribution by the post office if he identified himself.

"What if they guy throws my mail some place else?  Or just decides they are not going to give it?"

Residents say they've been receiving other people's bank statements, and one man said he couldn't find his retirement check.

"I had one case where I had a check, that was in somebody else's mailbox, and after three weeks of detective work, I finally figured out maybe they transposed the numerals."

Residents say they spoke with someone at the Coco River Post Office Branch in March of 2017, but didn't hear back from them.

The United States Postal Service responded to Fox-4 in a statement saying:

"The Postal Service strives to provide excellent service to our customers. We apologize for any inconvenience that may have been experienced. A local postal official is currently reaching out to the specific customer in this case. We will continue to work with the customer to resolve any issues to their satisfaction."