CAPE CORAL, Fla. — Ryan Thuener commutes daily to Cape Coral from Fort Myers for work. He purchased a SunPass last June so he wouldn't have to wait in traffic at Midpoint Bridge, but the pass caused him problems.
“So it’s frustrating —it’s just one less thing— once you put everything in place, you shouldn’t have to worry about,” Thuener said.
In the past few months, he received seven violations from LeeWay, another toll organization, citing him $102 for each violation. One of them showed a picture of a black box as proof of the violation.
"When I get that and receive it where it has no information of my car, license, and a photo that’s a black box, I wanna question that," Thuener said.
Thuener disputed the claims with LeeWay but they were pending when he received another violation. After contacting LeeWay, they told him to call SunPass.
“So you kind of feel like you have to pay it and if you don’t, there’s gonna be another thing in the mail that says your license is suspended and say ‘hey you owe us $20'," Thuener said.
Thuener says he was charged on his SunPass account before and after receiving the violations from LeeWay.
“There’s no communication between the two. So you can’t get any restitution or the dispute situated because no party is going to take responsibility essentially," Thuener said.
Theuner says he might switch from SunPass to LeeWay to avoid future problems.
SunPass, LeeWay and the Florida Department of Transportation did not respond for comment.