CAPE CORAL, Fla -- According to the DEO as of Thursday, just over 15% of claims submitted since mid-March have been paid.
That means an overwhelming majority of the nearly 680,000 people who've filed are still waiting for help. Yet an audit uncovered by our sister station in West Palm Beach shows taxpayers forked over more than 77.9 million dollars for the state's now overwhelmed Connect website. In late March, that led to only 2% of the 27,000 calls per-week being answered. With an average wait time of more than six hours.
Addressing issues with the system could end up costing taxpayers up to nearly $110 million over the next year. The state has hired three call centers to help with the unprecedented amount of claims.
You can track the latest numbers when it comes to how many claims have been paid to date here.