A slow crawl through TSA at Southwest Florida International Airport is forcing fliers to pack a heavy load of patience.
"I just want to get there and rest at my gate. I just want it to be over, " said Michael Martin.
Martin was heading back to Detroit, MI with his family after a week vacation in Fort Myers when he was met with sluggish service at Concourse C.
"We came 2 hours early just to wait in this long line," said Martin.
Slow-moving TSA lines are hitting airports across the nation as the summer rush takes off. The delays forced Secretary of Homeland Security Jeh Johnson to step in.
"We want to keep passengers moving, but we want to keep passengers safe," said Secretary Johnson.
The changes are coming in the wake of a scolding on capitol hill.
"You can't get a hold of a damn person in TSA," said (R) Florida Representative John Mica, head of the house transportation committee, seemingly unimpressed by the new plan.
The plan is a ten pronged approach to reduce delays that includes: new limits on the size and number of carry on bags, more officers, additional bomb sniffing dogs, and more advanced technology. TSA will also place more emphasis on the TSA Pre-check program.
TSA officials admit the plan isn't a definite fix to the problem; however, Martin says he's relieved the long lines are being addressed.
