Southwest Florida couple frustrated with Air Berlin

Posted at 10:52 PM, Sep 25, 2017
and last updated 2017-09-26 13:20:10-04

FORT MYERS, Fla. — A Fort Myers couple says their flight back home from Europe got delayed for five days.

They had to shell out over $1,200 for hotel stays and to book another flight home.

“When you go on vacation, it’s not supposed to be work,” said Jeff Lynass, after his trip to Europe lasted five days longer than originally planned. “It’s supposed to be fun.”

Lynass says their flight home was constantly delayed because of financial problems Air Berlin experienced. The airline filed for insolvency. In addition, Air Berlin also plans to stop all overseas flights in the next few weeks.

“We booked our own flights the next day because were not about to spend another day and we were already four days date getting back to America already,” said Lynass. “I’m out about $1200,” he added.

Lynass was frustrated with the lack of communication he received from the airline.

“A hundred phone calls, emails,” said Lynass. “No reply or anything,” he added.

He’s happy to be have his feet back on the ground and hopes to have the money he and his wife shelled out back in their pockets.

“They say that the European Union will honor all debts, so we have to wait and see,” he said. “We are just glad to be home and we got our bags back.”

UPDATE (9/26) -- A spokesperson from Southwest Florida International Airport confirmed to Fox 4 that Air Berlin's last flight to RSW will be October 14.  Customers should reach out to the airline for information on refunds.