Four In Your Corner: Sears responds after warranty snafu

Posted at 6:47 PM, Jun 14, 2017
and last updated 2017-06-15 07:03:11-04

CAPE CORAL, Fla. - Sears, Roebuck & Company has come to a resolution with Viscaya Prado Veterinary Hospital in Cape Coral after a month long back-and-forth.

Employees at the vet clinic claim a washing machine they bought from Sears back in December stopped working in May. Since then, they've been trying to get the washer repaired or replaced through their warranty, but with no success.

Meanwhile, they say they've had to find alternate ways to supply clean towels and linens to the animals in their care by taking the dirty towels to a laundromat or washing them at home, at their expense.

"The animals can't lay on bare cold metal, it affects their temperature," said Sarah Russell, an employee at the hospital.

Dirty towels can also pose a health risk to the animals and workers.

"We can infect them. We can infect us, possible clients that come in can be infected, it's a dangerous situation for everyone," said Kyle Kellermeier, an employee at the clinic.

The washer they've been having issues with is a Kenmore brand washer they thought was commercIal-grade.

A spokesperson with Sears tells Four In Your Corner the machine was designed for home use and they've agreed to provide a refund so the clinic can purchase a commercIal-grade washer. Sears says they don't sell these types of washers.