During hurricane preps, home improvement stores not fulfilling online orders

Posted at 6:05 PM, Sep 06, 2017
and last updated 2017-09-06 18:05:28-04

People have been flocking to stores like Home Depot and Lowe's to get plywood and other materials to board up their windows, but you'll be out of luck if you try ordering these items online for pickup. During a situation in which a hurricane is on the way, home improvement stores aren't fulfilling online orders.

Roseann Lahey of Golden Gate Estates found that out when she ordered 20 sheets of plywood to board up her home in advance of Hurricane Irma. 

"I got the order conformation," Lahey said. "But I called today (and a Lowe's employee) said, 'oh no, we're not honoring online orders.'"

Lahey said she has PTSD, and believes Lowe's should fulfill the order since she got a confirmation email. Now she feels unprotected with nothing to board up her windows.

"There's nothing other than waiting in line, and with my health issues I can't do that," Lahey said. "All I could think of is, worst-case scenario, we take off all the interior doors and try to protect at least one room."

Many people at the Home Depot at Pine Ridge and Airport-Pulling Roads told Fox 4 they waited more than 6 hours Wednesday morning for a shipment of plywood that was en route. Many ended up buying other materials, such as wooden fence paneling, as a substitute.