ER waiting room full, woman waits in truck

Posted at 7:00 PM, Mar 18, 2016
and last updated 2016-03-18 19:00:03-04

A Cape Coral woman said she had to wait in her truck outside the emergency room at a Lee Memorial Hospital because there was no where to sit inside the waiting room.

Cynthia Ott has diabetes went to Cape Coral Hospital because her blood sugar was low and she felt like she was going to pass out.

She said the hospital ran some tests, then sent her back to the waiting room.

"I think it was five hours before I got a bed," Ott said.

She said the waiting room, outside benches, and wheel chairs in the hallways were full.

"There were people waiting out in their vehicles. People were sitting on the blankets on the sidewalk," Ott said.

Since she felt like she was going to pass out, she didn't want to take her chances with standing, so Ott went out to her truck and waited.

Ott said she understood why her emergency wasn't a top priority.

"But to send someone out who says they're going to pass out to stand in a waiting room doesn't make any sense," Ott said.

Four in Your Corner's Lisa Greenberg took her concerns to Cape Coral Hospital's Chief Administrative Officer.

"That's typically not an issue," Scott Kashman said. "We would certainly want to make sure there were seats available for people. Certainly we wouldn't want them going back to their car. We'd rather them just check in with our staff and see if we can find a better place for them to sit."

Kashman said the hospital is getting fewer complaints about wait times in general and added Lee Memorial Health System as a whole has opened up 63 extra beds since last season.