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Lee Health contact centers overwhelmed with influx of callers

 Lee Health
Posted at 4:04 PM, Jul 17, 2020
and last updated 2020-07-17 16:04:32-04

LEE COUNTY, Fla. — Lee Health announced their contact centers are experiencing an influx of callers due to the COVID-19 pandemic.

The increased call volume has led to prolonged hold times and has placed a strain on the health system’s commitment to providing exceptional service to every patient.

Lee Health says since the start of the pandemic, call volume has increased by nearly fifty percent.

As the largest healthcare provider in Southwest Florida, we are making technological adjustments as needed, and implementing the most effective strategies to utilize our current resources to serve the greater Southwest Florida population, We appreciate the community’s patience and understanding and thank them for their consideration, as we all continue to navigate these unprecedented times.
Michael Roveland, director of LPG contact Center.

To better serve the community and improve the patient experience, Lee Health encourages patients to use the MyChart application.

Patients can directly access their medical records and get the answers they need related to their care, such as lab results (including COVID-19 test results), prescription renewals, and scheduling appointments.

MyChart can be used to make an appointment with your providers and send a message to your doctor and pay your bill.

MyChart can be downloaded from your Apple or Android app store.

COVID-19 collection site appointments are not available through MyChart and require an order from your provider.

Patients can also visit LeeHealth.org to book an appointment or find answers to questions related to the coronavirus.

For more information, visit LeeHealth.org.