A Fort Myers woman has been losing sleep as she waits for a roofing company to finish the job they were paid thousands of dollars to do. Several weeks have passed and there hasn't been much progress, so she reached out to Four In Your Corner for help.
Rita Gavin tells me she's tired of the long list of excuses Capital Roofing in Cape Coral is giving her, even though she already paid more than $20,000 for the company to put on a new roof.
"Their excuses have been, 'oh, we have an emergency,' or 'we will get to you,' 'someone will be out soon,' and they don't come."
Capital Roofing's contracts clearly state they require two thirds of the payment by the the start of every job. The company promises to "make a roof to last," and Rita says she's been holding on to that promise for three months.
"The last time I tried to call them was yesterday and they wouldn't even answer the phone. They let the answering machine come on."
While Gavin waits for the company to return her call, she tells me water damage on her ceiling is getting worse. She walked us around her house and pointed out the areas with major damage, starting in the kitchen where she fears it could be molding.
"I don't know what it is but this isn't safe," Gavin said. "I've tried calling them so many times."
The company has an "F" rating with the Better Business Bureau, and there is also a list of complaints similar to Rita's on Angie's List.
Four In Your Corner went to Capital Roofing's office in Cape Coral to find out when they would get the job done.
The woman at the office would not speak to us when we told her we were with FOX 4. When we asked why the company hasn't finished the contract but have cashed the checks, she asked us to leave.
"I will like to tell them, please let's get this finished," Galvin said. "I will be reasonable if you will make sure that this is done correctly."
FOX 4 has tried contacting the roofing company several times but we have not received any response.
Galvin says she will be giving the company until the end of the week to complete the job or she will be seeking legal action. She talked about possibly filing a complaint with the Seniors versus Crime Program.