Florida Lottery


Florida Lottery Offices to reopen to public

Florida lottery logo
Posted at 11:23 AM, Sep 14, 2020
and last updated 2020-09-14 11:23:48-04

TALLAHASSEE, Fla. — The Florida Lottery announces that players with prizes valued at $5,000 or more can request appointments to file claims at Florida Lottery Headquarters and district offices.

Starting Tuesday, September 22, offices will be open to the public for claim appointments only.

Claim appointments will be offered Tuesdays through Thursdays between the hours of 8:30 a.m. and 4:00 p.m., EST (Pensacola's hours will be 8:00 a.m. to 3:30 p.m., CST).

Each day's first hour will be reserved for players 65 and older and those with serious underlying medical conditions.

In following local county and city ordinances, players must wear a face covering and submit to a mandatory health screening in accordance with DOH and CDC guidelines before entering a Lottery office.

To limit the number of people in an office at one time, players are asked to attend their claim appointment by themselves unless they require another person's assistance for medical reasons.

When claiming a prize, players should follow the below parameters:

  • Prizes of $250,000 and above can be claimed via appointment at Florida Lottery Headquarters.
  • Prizes of $5,000 - $249,999 can be claimed via appointment at any Florida Lottery district office.
  • Prizes of $600 - $4,999 can be submitted via dropbox at any Florida Lottery office or mailed to any Florida Lottery office for processing.
  • Prizes of $599 and below can be claimed at any Florida Lottery retailer.

Secure drop boxes are located at each Lottery district office for players to drop off winning tickets and a completed Winner Claim Form and a copy of an acceptable form of identification. The drop boxes are accessible Monday through Friday during regular business hours.

You can request an appointment by clicking here.