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Technical issues causes students to miss first days of school

Posted at 10:33 PM, Sep 01, 2020
and last updated 2020-09-02 00:17:38-04

LEE COUNTY, FLA — Instead of going back to school, a Lee county mom, Elizabeth Reitz-Holmes, says her daughter has been heading back to bed. Because she can't log in to her virtual classes.

"It actually showed when she first logged into it over the weekend before Monday and it showed all her stuff for her past school," said Reitz-Holmes.

When they finally tried on Monday, nothing popped up.

And after searching for multiple numbers to call and putting in help tickets, they got this response.

"They told me to wait 24-48 hours," she said.

Elizabeth says her daughter has ADD and did well with virtual school last year.

"For the most part she'd get up, do her school work and if she had problems, she'd wait for us to get home from work and we'd help her out or she'd get one of the teachers and they never had a problem with it," she said.

This year, her daughter has already missed the first two days of school, she's calling on the district to step up and get the problem fixed. So her daughter doesn't miss day three as well.

"I'm sorry, I just don't understand why it's taking so long. I understand there are other parents out there having problems. But they need to have someone on there working on this now, as many people as they can," she said.

We reached out to the district for comment. A spokesperson tells Fox 4 that their virtual learning department is small and is working as fast as possible. The district is asking parents for patience in the meantime.

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