FPL to donate $15 million in bill credits to assist low-income customers through 2021

Posted at 6:08 PM, Nov 17, 2020
and last updated 2020-11-17 23:30:38-05

JUNO BEACH, Fla. — Florida Power & Light Company today announced its plans to expand its coronavirus (COVID-19) relief effort by donating $15 million in bill credits to benefit eligible low-income customers, as the company continues to support customers who are facing challenges amidst the global pandemic.

As part of the supplemental assistance, eligible residential customers who receive federal assistance through the Low Income Home Energy Assistance Program (LIHEAP) or the Emergency Home Energy Assistance for the Elderly Program (EHEAP) will automatically receive a $20 credit on their monthly bill starting in December that will extend through December 2021.

“Since mid-March, we have implemented a number of special policies – including offering payment extensions and waiving fees – to help our customers through the unpredictability and disruptiveness of the COVID-19 health crisis,” said FPL President and CEO Eric Silagy. “This supplemental bill credit is another way that we are finding innovative solutions to help our customers, especially the most vulnerable in our communities. We will continue to help all of our customers who are still struggling through this global pandemic.”

The program, which will initially include an estimated 55,000 FPL customers who receive LIHEAP or EHEAP assistance, will be funded exclusively by shareholder contributions from FPL’s parent company, NextEra Energy. Shareholder contributions will also support enhanced communications aimed at raising awareness of the bill credit to customers who may qualify for LIHEAP or EHEAP assistance, but have never been recipients.

Since September, FPL issued more than $15 million in bill credits to more than 112,000 residential and small business customers based on the status of their account and how long the account has been past due.

Customers can learn about available resources at and they can call FPL directly and toll-free at 800-226-3545.

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