Florida's own grocery chain has earned a top ranking in a customer satisfaction survey by a respected consumer experience company. Lakeland-based Publix tied with the Wegman's chain as America's favorite grocery store.
According to Market Force, 12,700 participants took surveys detailing several attributes of recent experiences at a number of national grocery chains.
Publix and Wegman's ended up ties at the top, with a 77% score.
Wal-mart came in last, with a 31% score.
Among the attributes included in the survey, Publix scored higher than all other chains for fast checkouts, availability of items, ease of finding items, and store cleanliness. They scored #2 in cashier courtesy and specialty department service.
Customers seem happy to pay for those services though, as Publix did not rank in the top 15 in the 'value for money' category.
The top 15 overall rankings are:
1. Publix and Wegmans
2. Trader Joe’s
3. H-E-B
4. Aldi
5. Harris Teeter
6. Hy-Vee Food Stores
7. Costco
8. WinCo Foods
9. Whole Foods
10. Fry’s
11. Kroger
12. Target
13. Winn-Dixie Stores
14. ShopRite
15. Food Lion
