Cape Coral woman finds surprise in bag of chips

By John Rupolo

CREATED Oct. 1, 2012 - UPDATED: Oct. 1, 2012

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  • Fox 4's John Rupolo has the story Video by fox4now.com

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CAPE CORAL, Fla. - Susan McArthur went food shopping last week at the neighborhood Walmart on Skyline like she always does and made the usual purchases, including one popular salty snack.

"I came across the chips and threw em in my cart," said McArthur.

They were the Great Value brand, which Walmart sells as their own product.  But that night, before Susan opened them something didn't feel quite right.

"And I noticed the bag felt funny, the bottom felt kind of squishy,' said McArthur.

Squishy and hard.  Susan thought something inside this bag was not tortilla chips. So, she had her son videotape herself opening the bag. When she finally opened it she couldn't believe what was inside.

"It's a piece of chicken,' said McArthur.

So she called Walmart's corporate offices looking for an explanation, and to express her concerns about possible food contamination.

"They didn't offer any reimbursement, nothing," said McArthur.

That changed when we started asking questions.  First, we paid a visit to the store where she bought the chips.  The manager gave Fox 4 reporter John Rupolo a number to call.

We got in touch with Wal-Mart spokeswoman Dianna Gee, who said Wal-Mart would be looking into the matter. 

"This is an unusual situation and one that we do not take lightly.  Any time a customer shares a concern like this, we listen and we look for answers.  We are working with our supplier and the FDA to thoroughly look into all aspects of this allegation.  We have also reached out to the customer to thank her for bringing this to our attention and let her know that we are committed to getting to the bottom of this."

Susan received a call from Wal-Mart. She's telling us they are sending her a 20 dollar gift certificate and told her they would be investigating her claims.

JOHN RUPOLO

FOX 4 NEWS